Claims

Full details of how to make a claim are outlined in your policy document.

For a claim form or any enquiries in relation to entitlement to claim under your policy, contact Chartis for assistance on:

1800 017 682, 8 am - 6 pm AEST Monday to Friday.

Alternatively, you can lodge your claim online or download a claim form

Our highly trained team of assistance personnel (including medical professionals) are available 24 hours a day to help you with medical emergencies and other travel-related problems. Call us from anywhere in the world on 60 3 2772 5592. Please call reverse charge where this service is available.

Chartis are committed to handling any complaints about Our products or services efficiently and fairly.

If You have a complaint:

1. Contact Chartis on our dedicated complaints line 1800 017 682, 8 am - 6 pm AEST Monday to Friday.

2. If Your complaint is not satisfactorily resolved, You may request that Your matter be reviewed by management by writing to:

The Compliance Manager
Chartis
Level 12, 717 Bourke Street,
Docklands VIC 3008

3. If You are still unhappy, You may request that the matter be reviewed by Our Internal Dispute Resolution Committee ("Committee"). We will respond to You with the Committee's findings within 15 working days.

4. If You are not satisfied with the finding of the Committee, You may take Your matter to an independent dispute resolution body, Financial Ombudsman Service (FOS). This external dispute resolution body can make decisions with which We are obliged to comply.

Contact details are:

Financial Ombudsman Service
Phone: 1300 780 808 (local call fee applies)
Fax: 03 9613 6399
Email: info@fos.org.au
Internet: www.fos.org.au
Post: GPO Box 3, Melbourne VIC 3001