If you have an Existing Health Disorder, simply call Travel Guard™ on 1800 008 473 to complete our phone-based medical assessment. Before you call please refer below to conditions that may be covered as you may not require a formal assessment.
If you wish to apply for cover:
• Travel Guard™ will fairly assess applications but cannot guarantee acceptance.
• Travel Guard™ may either:
1. accept, or
2. decline, or
3. offer restricted cover, and
• if applicable, may request additional premium payment for the Existing Health Disorder cover.
• If the Existing Health Disorder is accepted, a non-refundable $100 administrative fee will also be charged for assessing Your application for Existing Health Disorder cover. Payment can be made by Credit Card over the phone.
• Travel Guard™ will advise you of the outcome of the assessment on the phone and arrange a confirmation letter to be sent to you.
• If cover can be provided, Travel Guard™ will advise you of the terms of cover and Plan Code, together with an Assessment Number.
• Cover of Existing Health Disorders is limited to the approval for the original Policy and cannot be extended.
You must retain a copy of our confirmation letter, which contains your Assessment Number, in the event of submitting a claim.
To be assessed by Travel Guard™, you will need to:
a. Telephone the Travel Guard™ Medical Assessment Unit on 1800 008 473 (8.30am to 5pm week days, excluding public holidays)
b. Request an 'Existing Health Disorder' assessment.
You will need to provide the medical assessment unit with the following:
1. Relevant traveller's full name and age;
2. Details of the Trip;
3. Details of condition, current treatments and medications;
4. Contact details of the relevant traveller's current Doctor; and
5. Medical reports as required by the medical assessment unit.
The provision of any information or reports required by the medical assessment unit will be at your expense.
Policy cover for Existing Health Disorder cannot commence until We have reviewed the required information and advised acceptance of Our decision.
Any Existing Health Disorder cover is limited to the term of the original policy.